Updating e911 Emergency Location of IP Phone

2021-07-14T12:05:57-05:00July 14th, 2021|Categories: , |

If you're the operator of a Hosted PBX Voice system, it's vital your phone system can accurately report the location of each phone's physical address to 911 operators, down to the building, floor, and room number of each phone. To set this location on your existing IP phones or to update the physical location

Xpress Wireless Customer Data Consumption

2020-02-12T12:18:19-05:00September 12th, 2018|Categories: , |

For our Xpress Wireless Internet customers, we've provide a useful tool to help monitor your bandwidth usage during the month. Click the link below to see your usage. Xpress Wireless Internet Bandwidth Usage NOTE: You must lauch the Bandwidth Usage Tool from the location with Xpress Wireless service. This tool will not work remotely.

Fiber Service Battery Backup Replacement

2019-01-09T18:14:40-05:00August 7th, 2018|Categories: , |

If your residential voice telephone service is provided using fiber optics rather than the traditional copper based line, the residential voice telephone service requires backup battery power to continue functioning during a power outage. See our Fiber Battery Backup Notice for more information. Your battery may need to be replaced every two or three

Video/Cable TV Basic Troubleshooting

2017-12-27T20:39:52-05:00December 27th, 2017|Categories: |

If you can't see any channels over 13, check the input mode on your TV. It should be set to CATV not Antenna. Check all coaxial cables running in to your TV, VCR, Sound System, Etc, to be sure they are connected properly. If your cable isn't plugged in directly to your TV, check that

Telephone/Voice Troubleshooting

2017-12-27T20:36:37-05:00December 27th, 2017|Categories: , |

If you do not have a dial tone, hear static, or your phone is "busy" when others call: Unplug all of your phone equipment, including satellite TV box, phones, fax, and modem, from the power outlet as well as the phone jack. Plug in ONE hardwired phone (if you have one) ONLY. If your call

Basic Internet Troubleshooting Steps

2017-12-27T20:34:36-05:00December 27th, 2017|Categories: , |

First try power cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet. If that doesn't work, try power cycling your router (if you are using one). Unplug the power